Customer Service

1. Conditions of Trade
     • Our Sales Policy (for Retail Sales)
     • Trade Terms (for Registered Training Organisations, Bookshops and Library Suppliers)
2. Terms and Conditions

 

1. Conditions of Trade

We aim to provide an efficient and helpful service to all our clients. Books can be ordered directly from our website in the Products section, or orders may be emailed to info@ibr.net.au. A purchase order number is required.

Please note Our Sales Policy for Retail Sales and our Trade Terms for Registered Training Organisations, Bookshops and Library Suppliers are outlined below.

 

Our Sales Policy (for Retail Sales)

 

Payment methods
Payments can be made in Australian Dollars by:

  • Cheque/Money Order
  • Direct Deposit to:
Bank:
 Westpac Banking Corporation, West Perth, Western Australia
Account Name:  Touguar Ink Pty Ltd, Trading as Innovative Business Resources
BSB:   036 011
Account Number:

 339346

  • Credit Card facilities are also available. Visa and MasterCard are accepted. Please note that goods will not be dispatched until payment has been received.
  • PayPal is used for all online orders.

 

Account inquiries
All account inquiries should be directed to our office. Phone (08) 9286 4208 or email info@ibr.net.au.

Freight
Freight charges apply.  We have found that the most cost-effective and reliable means of delivery is through Australia Post. Depending on your location, this generally takes 2-14 working days. However, if you require urgent delivery, or wish to use your own courier or delivery service, please detail your requirements on your purchase order. We will contact you, and the courier arrangement and costs will be your responsibility.

Short shipment
Notification to our office should be made within 7 days of receipt of delivery.

Returns policy
No returns will be accepted so please order carefully.

Damaged or faulty goods
Damaged or faulty goods will be replaced upon proof of purchase and return of the item(s) in question. Notification must be received within 30 days of delivery.

Delivery
Innovative Business Resources cannot be held responsible for delays in postage, or the loss of items in transit, as it is out of IBR’s control. However, we will resolve any transit issues as quickly as possible. If an incorrect delivery address has been supplied to IBR, the customer will be responsible for additional postage costs.

 

Trade Terms (for Registered Training Organisations, Bookshops and Library Suppliers)

 

Account inquiries
All account inquiries should be directed to our office. Phone (08) 9286 4208 or email info@ibr.net.au.

Credit terms
Net 30 days.

Credit limit
A credit limit of $3000 applies to all new clients.

Freight
Freight charges apply. We have found that the most cost effective and reliable means of delivery is through Australia Post. Depending on your location, this generally takes 2-14 working days. However, if you require urgent delivery, or wish to use your own courier or delivery service, please detail your requirements on your purchase order. Please note that all courier costs are borne by the receiver.

Returns policy
Our policy is one of no returns, so please order numbers of items carefully.

Short shipment
Notification to our office should be made within 7 days of receipt of delivery.

Damaged or faulty goods
Damaged or faulty goods will be replaced upon proof of purchase and return of the item(s) in question. Notification must be received within 30 days of delivery.

Availability
All books are held in stock on an ongoing basis.

Discounts
All Registered Training Organisations, Bookshops and Library Suppliers are entitled to the wholesale price on most products. No discount applies to Trainer Resources.

Payments

Payments can be made in Australian Dollars by:

  • Credit Card (Visa and MasterCard) through our office
  • Online using PayPal
  • Cheque/Money Order
  • Direct Deposit to:
Bank:
 Westpac Banking Corporation, West Perth, Western Australia
Account Name:  Touguar Ink Pty Ltd, Trading as Innovative Business Resources
BSB:    036 011
Account Number:  339346

 

Delivery
Innovative Business Resources cannot be held responsible for delays in postage, or the loss of items in transit, as it is out of IBR’s control. However, we will resolve any transit issues as quickly as possible. If an incorrect delivery address has been supplied to IBR, the customer will be responsible for additional postage costs.

 

 

2. Terms and Conditions

Intellectual property
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Innovative Business Resources and is protected by Australian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Innovative Business Resources and protected by Australian and international copyright laws. The content and software on this site may be used as a source of information to purchase resources and to provide feedback. Any other use, including the reproduction, modification, distribution, transmission, republication, or display, of the content on this site is strictly prohibited.

Use of site
This site, or any portion of this site, may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Innovative Business Resources. Innovative Business Resources reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if IBR believes that customer conduct violates applicable law, or is harmful to the interests of Innovative Business Resources and/or its affiliates.

Disclaimer
This site and the materials herein are provided 'as is'. Innovative Business Resources makes no representations or warranties, either express or implied, of any kind with respect to this site or its contents. Innovative Business Resources disclaims all warranties, express or implied, including, but not limited to, merchantability and fitness for a particular purpose. We do not warrant or make any representations regarding the content of this site in terms of how current it is, its accuracy, or its completeness. Price and availability information is subject to change without notice.

Without limitation of the foregoing, you acknowledge that as a service to users of the ibr.net.au site, we include links to other sites on the web, and that Innovative Business Resources has no control over, and makes no representations of any kind regarding the content or appropriateness of content on such sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Except as specifically stated on this site, neither Innovative Business Resources, nor any of its directors, employees or other representatives will be liable for damages arising out of, or in connection with, the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.