FAQs

Orders
IBR
Resources General
Resources Copyright
eBooks
NEIS
Certificate III Resources
 Certificate IV Resources

 

Orders

How do I know my order has been received?
When you order on our website, an email is sent to you to confirm the order has been successful. When we receive the order, it is processed the next working day and dispatched as soon as possible. As you entered your email address or mobile number, we will use this in Australia Post's eParcel system. This allows your goods to be tracked. If you ordered by phone or mail and have provided an email address, we will also enter this into the eParcel system.

What is the delivery time for resources ordered through IBR?
We use Australia Post for deliveries. A unique barcode will be assigned to each item in your consignment, which is then scanned and tracked all the way through its journey. Most orders are delivered within 4-6 business days for major cities and up to 10 days for other areas, but please allow up to 14 days for delivery. If you have not received your order after 14 business days, then please contact us OR Australia Post on 13 13 18 and we will try and trace your parcel for you. Please note, the timeframes provided are used as a guideline only and are to be used as an estimate - not a guarantee.  Once your order has left our warehouse, the delivery is out of our control and we cannot take responsibility for any postal delays through the Australia Post delivery network. If you require urgent delivery, or wish to use your own courier or delivery service, please detail your requirements on the purchase order.

What email address can I send my order to if I am not using the website to place my order?
All orders should be sent to info@ibr.net.au. This is important as it insures that all the necessary IBR personnel will see your order. Website orders come through to this address as well.

How do I follow up on my payment or statement?
Ring our administration on (08) 9286 4208 or email info@ibr.net.au.

Do I receive a discount if I am a Registered Training Organisation?
Yes, you receive a 15% discount on all Business Services Training Package Units and Learner Resources, with the exception of Trainer Resources where no discount applies.

 

  Top of the Page

IBR

What are the contact details for IBR?
Postal Address is PO Box 200, Cottesloe, Western Australia 6911.  Telephone: (08) 9286 4208. Email address is info@ibr.net.au.

What is the ABN for IBR?
The ABN is 26 121 249 581 (Touguar Ink Pty Ltd trading as Innovative Business Resources).

What is the IBR Distribution Centre?
The Distribution Centre is the storage unit for all IBR resources and is the location where all orders are packed and dispatched and client accounts maintained. Telephone: (08) 9286 4208, Email: info@ibr.net.au.

 

 Top of the Page

 

Resources General

How do I access the files in the Download available for my Learner Resource?
The instructions for your Download can be found on the last page of the Contents section of your Learner Resource. A Username and a Password are provided. Simply login to our website by entering these details. You will need to agree to our Licence Agreement, and enter your name and email address before you can access the Download that accompanies your Learner Resource.

I want to purchase a Download product (Trainer Resource), how do I do it?
Download files can be accessed after you have paid for your IBR Trainer Resource and agreed to the Licence Agreement. You are required to create a login account with your own password.  Once this is done the Download files are available to you to download to your computer. Or you may choose to login after purchase to download the files. 

Is there any support available with regard to the completion of the financial tables presented in the Downloads?
Yes. Check the file 'Financial Tables Notes' presented in the Downloads for the Certificate III in Micro Business Operations BSB30315 Learner Resource; the Certificate IV in Small Business Management BSB42515 Learner Resource; and the Certificate IV in New Small Business BSB42615 Learner Resource.

I have a MAC. Can I use the IBR Financial Tables?
Yes, you can use the IBR Financial Tables if you have Microsoft Excel installed on your computer. The files you need are located in the Download accompanying the Certificate III or Certificate IV Learner Resources.

 Top of the Page

Resources Copyright

Do I have copyright clearance to reproduce the assessment materials?
By accepting the Copyright/Licence Agreement prior to purchasing your Assessment Materials contained in all Trainer Resource Downloads, you are agreeing to abide by the conditions outlined in the agreement – specifically those relating to copyright clearance.

Can I photocopy pages from the IBR resources for our courses?
No – not unless you follow the explicit rules and regulations derived from copyright legislation. Information regarding copyright can be obtained from the Copyright Agency Limited, or the Australian Copyright Council website.

 

 Top of the Page

 

eBooks

Do you have ebooks available?
Yes we have ebooks available for all of our titles. Please check the catalogue for details.

Do licence restrictions apply to the ebooks?
Yes, ebooks can only be downloaded to an individual's devices. They can not be shared on any network or series of computers. You must agree to the Licence before you can download your ebook. A digital 'Track and Trace' system is used to monitor all ebook downloads.

Can I use a Purchase Order to buy an ebook?
No. eBooks can only be purchased through the website as a Download, due to licensing requirements. Payment must be made at the time of ordering, using a credit/debit card.

How do I download my ebook?
Click onto the link provided in your order information.  Alternatively you may login into your account that you created at the time of purchase. Enter your email address and password. From your account options, select My Downloads and then the ebook. You will be required to confirm your name and email address before the Download begins.

Do I receive an RTO discount on my ebook?
No. eBooks are already discounted on the print book price. No further discount is possible.

I am an RTO and want to use an ebook on my network for all our students. How do I do this?
Please contact our office to find out how to obtain a site licence for your students.

 

 Top of the Page

 

NEIS

Do you have any resources for the New Enterprise Incentive Scheme (NEIS)?
We have two resources suitable for NEIS, one at the Certificate IV level and one at the Certificate III level. Further information on the resources can be found in the Products section of our website.

 

 Top of the Page

Certificate III Resources

Do you publish a complete package of learner material for a full Certificate III in Micro Business Operations Course – BSB30315?
Yes, Innovative Business Resources has a Learner Resource for Certificate III in Micro Business Operations BSB30315.

Do you have any resources that support the delivery of a Certificate III course?
Yes, the full Certificate III in Micro Business Operations resource is supported by a Trainer Resource. The Trainer Resource includes Assessment Material, which can be customised. Please visit our website's Products page for further information and to order this resource.

 Top of the Page

 
Certificate IV Resources

Do you publish a complete package of learner material for a full Certificate IV in Small Business Management Course – BSB42515?
Yes, Innovative Business Resources has a Learner Resource for the Certificate IV in Small Business Management BSB42515.

Do you publish a complete package of learner material for a full Certificate IV in New Small Business Course – BSB42615?
Yes, Innovative Business Resources has a Learner Reseouce for the Certificate IV in New Small Business BSB42615.

Do you have any resources that support the delivery of a Certificate IV course? 
Yes, we have full Certificate IV Courses (Small Business Management (BSB42515); and New Small Business (BSB42615 - also suitable for NEIS) which are supported by Trainer Resources that include Assessment Materials. Please visit our website's Products page for further information and to order these resources.

  Top of the Page